FAQs

Frequently Asked Questions

How do I get started?

If you would like to set an appointment with one of our counselors at A Sheltering Tree, go to our online appointment manager.

This is a safe site where you can confidentially enter information about yourself and set up a time for your first session. If you would prefer to talk with your counselor first, you can call 972-548-7590 and he or she will assist you in setting up your first appointment.

How do I get to my counselor’s online manager?

Make an appointment with

What do I need to do before my first appointment?

Before arriving for your first appointment, please enter your biographical information using the link in the getting started section.

What are the fees?

The initial session is $165.00 for a 50 minute session. All following sessions are $135.00. Fees for group sessions vary.

Can I use my insurance?

The counselors at A Sheltering Tree are on many insurance panels, and they will try to assist you in using your insurance’s mental health benefits. You will be responsible for fees meeting your deductible and for your co-payments.

How can I make my payments?

You can pay using cash, checks, or credit card.

How often will I need to come?

This is a decision for you to make individually, but it is normally recommended that you begin with weekly sessions. As you progress, these sessions can be spaced out further and further until you are ready to terminate your therapy.

What is the cancellation policy?

When you make an appointment, that time is set aside for you. Therefore, if you find that you are unable to attend, it is your responsibility to let your counselor know 24 hours in advance that you would like to cancel the appointment. You can do this by accessing her schedule through her online appointment manager if it is more than 24 hours in advance. If it is less than 24 hours, you must call 972-548-7590 and leave a message. You will be charged $67.50 for late cancellations or no show appointments.

Are there evening and weekend hours?

You can see the counselors scheduled hours at the online appointment manager.

Where is A Sheltering Tree located?

A Sheltering Tree is located near McKinney’s downtown square at 406 S. Chestnut in McKinney, Texas.

Map to Office

Coming from US Central Expressway (Highway 75)

Exit on Louisiana/Virginia and go east on Louisiana.
Continue on Louisiana past the square.
Turn right on McDonald (Highway 5).
Turn right on Anthony St. (you will see Chestnut Square’s white church).
Turn left on Chestnut, and A Sheltering Tree will be on your right.

Coming from Frisco on TX 121 – Sam Rayburn Tollway

Continue on TX 121 to McKinney and exit on TX 399 Spur N.
Go about two miles and this will merge into S. McDonald Street (Highway 5).
Continue on McDonald for about two miles. Turn left on Anthony St. (You will see Chestnut Square’s white church on the corner).
Turn left on Chestnut, and A Sheltering Tree will be on your right.